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Robert Half International Credit/Collections Supervisor/Manager in Orlando, Florida

Description Company in Orlando is looking for a Collections Supervisor. Responsibilities of the Collections Supervisor include, but are not limited to, the following:

  • Direct and manage collection operations directly and through staff members to collect on delinquent accounts. Ensure all daily, weekly and monthly operational goals and key performance metrics are met.

  • Identifies and manages collection trends which delay collection and provides guidance and recommendation in order to avoid bad debt loss.

  • Develop and implement company policies and procedures relating to credit and collections and ensure uniform application by collection personnel.

  • Manage collection processes, authorize assignment of customer accounts to third party collection agencies and account write-offs in excess of subordinate staff authority. Perform functions necessary to file judgments against non-paying customers. Attempt collections of customer accounts escalated by collections representatives and authorize referral to attorney for legal action.

  • Serve as liaison between internal and external customers on collection issues to improve accounts receivable and maintain customer relations.

  • Present customer’s that have gone through the collection process and are still delinquent to the Risk Management Committee. Recommend next steps, up to and including termination.

  • Generate and analyze periodic Accounts Receivable reports. Review reports on individual staff accounts to ensure completion of assigned collection goals.

  • Provide open Accounts Receivables reports to sales staff responsible for assisting with collections. Review monthly Accounts Receivable balances to ensure that corporate goals are achieved.

  • Train and mentor staff as needed.

  • Work closely with Accounting Manager regarding disciplinary action, coaching, administering policies and team member activities.

  • Foster and support change within the organization to achieve strategic and operational objectives.

For consideration for the Collections Supervisor position, please send your resume to Charlotte Ford, Recruiting Manager. *You can find my email on LinkedIn ( Charlotte Ford ) to send me your resume directly. You can also call 407.284.3495. Requirements

-5+ years' of collections experience.

-2+ years' of management experience.

-Business to business collections experience preferred.

-Strong communication skills, relationship driven.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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