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Robert Half International Medical Customer Service Rep in Orlando, Florida

Description

OfficeTeam is partnership with a dynamic and thriving healthcare organization looking for Remote Medical Customer Service Representative ! Do you enjoy customer/patient interaction? Then this role may be for you. This Medical Customer Service Rep needs to be empathetic, detail oriented and highly organized. This Medical Customer Service Rep is a long term temporary opportunity, possible temporary to full time. Candidate would be working remotely until pandemic subsides, time frame is unknown. Physical office is located in the downtown Orlando, FL area.

Job Responsibilities:

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Get your career moving in the right direction by applying today! Email your resume to danielle.wisniewski@officeteam.com for immeidate consideration or call 407-804-1620

Requirements

  • Bilingual: English & Spanish is desired

  • Experience with: Call Center Customer Service, Basic Medical Terminology, Medical Insurance Verification, and/or Medical Claims.

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

  • Ability to work independently and manage ones time.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as Microsoft Outlook or data entry software.

  • High school diploma or GED preferred. 0-2 years customer service related experience required

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $14.25 - $16.00 / Hourly

Location: Orlando, FL

Date Posted: September 14, 2020

Employment Type: Temporary

Job Reference: 01030-0011548403

Staffing Area: Office u0026 Administrative

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