Robert Half Help Desk Analyst I in Overland Park, Kansas
Description You have a chance to be part of a rapidly expanding company in the Hi Tech Engineering industry, by applying to Robert Half's Help Desk Analyst role. The Help Desk Analyst will be responsible for supporting local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Everett, Washington, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Resolve technical help tickets submitted via phone, email, and walk-ups Requirements - Good understanding of IT support ticketing systems
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Firm grasp of basic networking concepts
Strong familiarity with Active Directory
General familiarity with Ticketing System
Well-founded grasp of Apple iOS
Foundational knowledge in PC Hardware
Practical knowledge of customer service
Proven knowledge of Android iOS
Command of Windows OS
Mobile Device Support experience
Comprehensive knowledge of MS Windows 7 in an Active Directory environment
Experience installing and configuring operating systems, networked and local printers, and business applications
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.