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Robert Half Help Desk Analyst in Owatonna, Minnesota


Our client is looking to add an additional technical support member to their expanding IT team. This person would be the first point of contact for all internal users within the organization when IT support needs arise. The ideal candidate would carry 2+ years of experience and be able to provide phone and hands on support.

Responsibilities include:

• Supporting all corporate helpdesk needs

• Phone and hands-on support daily

• Setting up monitors and docking stations

• Assist with the implementation of multi-factor authentication

• Assist with return to office technology support

Interested candidates should contact Sally Lander at 612.249.0254 or contact me via LinkedIn.

Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • Good understanding of IT support ticketing systems

  • Experience in user administration and bug fixing in a client server environment

  • Excellent problem-solving skills

  • 2+ years of prior experience

  • Foundational knowledge in Desktop Support

  • Strong familiarity with Basic Troubleshooting

  • Microsoft Office 365 experience required

  • Multi-Factor Authentication experience desired

  • Familiarity with basic networking concepts

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