Robert Half Help Desk Analyst in Owatonna, Minnesota
Our client is looking to add an additional technical support member to their expanding IT team. This person would be the first point of contact for all internal users within the organization when IT support needs arise. The ideal candidate would carry 2+ years of experience and be able to provide phone and hands on support.
• Supporting all corporate helpdesk needs
• Phone and hands-on support daily
• Setting up monitors and docking stations
• Assist with the implementation of multi-factor authentication
• Assist with return to office technology support
Interested candidates should contact Sally Lander at 612.249.0254 or contact me via LinkedIn.
Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Good understanding of IT support ticketing systems
Experience in user administration and bug fixing in a client server environment
Excellent problem-solving skills
2+ years of prior experience
Foundational knowledge in Desktop Support
Strong familiarity with Basic Troubleshooting
Microsoft Office 365 experience required
Multi-Factor Authentication experience desired
Familiarity with basic networking concepts
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