Robert Half Windows 11 Migration Consultant in Palatine, Illinois
Help Desk Analysts will be interested in this Robert Half opportunity! This long-term contract / temporary employment opportunity is based in the Palatine, Illinois area. You will be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. If chosen, you will be managing complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management, and other processes. You should also know how these processes work together to provide superior support and high availability of our business. The ideal Service Desk Analyst can represent the Service Desk by consulting with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Analysts may be asked to cover alternative shifts when needed. You will be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Non-Profit field.
What you get to do every day
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes
Provide guidance to Tier 1 support and team members
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Great written, verbal, and people skills
Ability to multitask efficiently and prioritize work
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and VMware
Excellent critical thinking skills
Imaging & deployment experience
You might be a good fit for this position if you have a combination of superior customer service skills and technical aptitude
Command of Windows Intune
Solid understanding of Microsoft Windows 10/11
A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Able to work independently with a minimal amount of oversight
Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service-related problems will be preferred
If you have ITIL certification, you are strongly encouraged to apply
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.