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Robert Half Customer Resolution Specialist in Palo Alto, California

Description Customer Service Representatives will be interested in Robert Half's new position if they love building solid customer relationships. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. If you're looking for a long-term contract / temporary position in Palo Alto, California, this Customer Service Representative opportunity could be for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.


  • Be a part of business development by by actively cross-selling and referring customers

  • Provide accurate, friendly customer service in a timely fashion

  • Manage the fielding and sending of important written business correspondence

  • Receive and place telephone calls Requirements - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • ICD-10 experience highly preferred

  • Demonstrated knowledge of HealthCare Reimbursement

  • Deep understanding of Basic Medical Terminology

  • CPT 4 experience highly desired

  • Foundational knowledge in Medical Terminology Knowledge

  • General familiarity with Epic EMR

  • Adeptness in CPT Codes

  • Background working with ICD-9 CPT-4

  • Practical knowledge of Epic Hospital Billing

  • Comprehensive knowledge of HFMA-Patient

  • Medical terminology experience preferred

  • Excellent problem-solving skills

  • Ability to communicate verbally and in writing effectively throughout all levels of the company

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • 3+ years of past relevant experience

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Excellent customer service and office administrative skills

  • Proficiency with Microsoft office applications

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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