Job Information
Robert Half Customer Service Representative in Palo Alto, California
Description
Job Title: Customer Service Representative
Job Summary: We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service experiences to our clients. As the primary point of contact for our customers, you will address inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about our products, services, and policies.
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve customer issues and complaints effectively, escalating to management when necessary.
Maintain a positive and empathetic attitude towards customers at all times.
Build rapport with customers to foster long-term relationships and loyalty to the brand.
Collaborate with other departments, such as sales and logistics, to ensure seamless customer experiences.
Keep detailed records of customer interactions and transactions using our CRM software.
Stay informed about company updates, promotions, and industry trends to better assist customers.
Continuously seek opportunities for process improvement and efficiency in customer service operations.
Requirements
Requirements:
High school diploma or equivalent; college degree preferred.
Proven experience in a customer service or related role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and courteous under pressure.
Proficiency in using CRM software and other customer service tools.
Flexibility to work evenings, weekends, and holidays as needed.
Empathy and patience when dealing with challenging customer situations.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to adapt to changing priorities and responsibilities.
For immediate consideration, please call/text Desiree - Recruiter (408) 961-2983
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .