Job Information
Robert Half Help Desk Analyst II in Park Ridge, Illinois
Description
We are offering an exciting opportunity for a Help Desk Analyst II in PARK RIDGE, Illinois! The role entails high-level support and management for our client-facing services, involving handling break-fix issues, patching, day-to-day operations, and participating in large-scale projects. Our client's role requires expertise in various tech skills and will be a critical escalation point from L1 to L2/L3 support.
Responsibilities:
Provide high-level support for client-facing services.
Handle break-fix issues effectively and efficiently.
Perform patching procedures and manage day-to-day operations.
Participate in large-scale projects such as migrating from on-premises to cloud environments and interconnecting new servers.
Utilize expertise in Office 365, Intune 365 Exchange, security pieces, hybrid on-premises AD servers, and 365 tenants.
Serve as a critical escalation point from L1 to L2/L3 support.
Use skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Intune, Azure Active Directory, Ticketing System.
Maintain accurate client records and ensure effective communication channels with clients.
Adhere to all company policies and procedures in relation to IT support and management.
Contribute to team efforts and collaborate with other IT professionals to ensure seamless client service.
Requirements
Proficiency in Citrix Technologies.
Familiarity with Database management.
Knowledge and experience with EO/IR systems.
Experience with Lotus Notes.
Proficiency in Microsoft Suite.
Understanding and experience with Active Directory.
Ability to troubleshoot and repair Computer Hardware.
Experience in Configuration Management.
Ability to provide Deskside Support.
Familiarity with Desktop Hardware.
Knowledge of Intune.
Experience with Azure Active Directory.
Ability to use Ticketing Systems effectively.
Bachelor's degree in computer science or related field, or equivalent work experience.
Excellent problem-solving and analytical skills.
Strong verbal and written communication skills.
Ability to work in a team environment.
Availability to work in shifts.
Ability to handle multiple tasks and prioritize work under pressure.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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