Job Information
Robert Half Customer Experience Specialist in Parsippany, New Jersey
Description We are in the search for a dedicated Customer Experience Specialist to join our team in Parsippany, New Jersey. In the Food & Food Processing industry, you will play a crucial role in handling order management and logistics. This role provides a contract to hire employment opportunity where you will be responsible for implementing CSR practices and policies, analyzing performance, and managing customer relationships.
Responsibilities:
• Efficiently process customer orders using SAP Order Management
• Maintain a comprehensive understanding of our customer service practices and policies
• Enhance customer logistics performance and the total cost-to-serve by streamlining order processing
• Handle the complete order processing cycle, including receipt of purchase orders, confirmation of inventory, and delivery dates
• Ensure on-time shipping, delivery, and fill rates to maximize customer satisfaction
• Utilize analytical skills to track efficiency gains of ship with functionality and provide updates to customer service and cross-functional stakeholders
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
• Use Microsoft Excel, SAP, and proprietary systems to track shipments through warehouses and carriers
• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
• Initiate and support continuous process improvement to enhance overall cost-to-serve for key accounts
• Manage returns, credit, and claims processes efficiently, minimizing OS& Ds and customer claims for non-compliance. Requirements • Proven experience in a Customer Experience Specialist role or similar within the Food & Food Processing industry.
• Exceptional skills in Analytics to interpret customer data and trends.
• Ability to Track Shipments effectively, ensuring timely delivery and customer satisfaction.
• Experience in handling Purchase Orders, ensuring accuracy and efficiency.
• Proficiency in SAP for managing business operations and customer relations.
• Experience in Order Entry, ensuring accuracy and efficiency in processing customer orders.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Prior experience in the Consumer Packaged Goods (CPG) industry is desirable.
• Excellent communication and interpersonal skills for interacting with customers and resolving their concerns.
• Strong problem-solving skills to handle any customer issues swiftly and effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High level of attention to detail and organizational skills.
• Ability to work collaboratively with a team as well as independently.
• Must possess a customer-centric approach and commitment to delivering exceptional customer service.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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