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Robert Half Support Desk Technician in Parsippany, New Jersey


Our client is an outsourced provider of IT and Cloud services to businesses throughout the NJ/NY/CT region. For over 20 years, we've helped over 1000 organizations grow their businesses through the effective and secure use of Information Technology solutions.

Support Desk Technicians work in an exciting client-facing capacity serving as the initial contact handling the IT requests and support needs of our clients. SDT's incredibly diverse technology skill set combined with exceptional customer service makes them the positive face of the company whenever clients call in with PC or IT System trouble. They are eager and ready to roll up their sleeves, providing not only support for clients calling in but also proactive maintenance to ensure our clients IT systems are running as optimally as possible.

Because SDT's provide technical assistance to a diverse set of clients and verticals, the experience they gain while working at Strategic is beyond measure. In an average day, one ticket may be troubleshooting a law firm's application interfacing with Adobe Acrobat, the next may be a large pharma company's need to restore archive e-mail through Office365, yet another may be an accounting firm's issue with Microsoft Teams and it's ability to add more than 14 people to a Teams call. This experience becomes invaluable and helps career-focused individuals achieve an incredible amount of diverse IT knowledge in a short period of time. That's why this position is ideal for IT enthusiasts who have a passion for working directly with different personalities and problem-solving in ever-changing environments.

Here are the basics of what you'll need to have to work with us:

  • Great people skills

  • Ability to Multitask

  • Self-starter Traits

  • Dependability and Reliability

  • Exceptional communication skills


  • Microsoft Windows-based Desktop, Laptop, and Mobile Device Administration and Support

  • Windows Server 2012/2016 Experience including Active Directory Experience

  • Router/Firewall Experience

  • WiFi Troubleshooting

  • Office365 Experience

  • Mobile Device Support (iPhone/Android)

  • Server Backup Management and Support

  • Virtualization Experience (Servers)

SDT's enjoy Competitive Salary w/ability to earn regular bonuses and Paid Time Off, Full Coverage Medical, Dental, and Vision Benefits w/Optional Buy-up Programs, Paid Time Off and Vacation Allowances + Ability to earn additional PTO, Paid IT Certification Programs. and Wellness perks. Additionally, SDT's work out of a Clean, modern, fun office environment working with great people.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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