Robert Half Corporation Jobs

Job Information

Robert Half Patient Accounts Manager in Pasadena, California

Description

A Patient Accounts Manager is needed for a Behavioral Health company based in Pasadena. This role can be 100% remote. Please see duties below.

Responsibilities:

  • Patient Accounts Manager will be fully responsible for managing patient accounts team and driving team to meet company goals

  • Ensure Monthly Metrics/KPI’s, and Productivity standards are met.

  • Develop reporting metrics to evaluate staff performance.

  • Responsible for assigning, directing and reviewing work of Patient Account Specialists

  • Drive timely follow up of accounts to minimize bad debt

  • Monitor all Patient Inquiries received via phone or email to ensure inquiries are being responded to timely in accordance with department guidelines and expectations.

  • Review patient account reports on a Monthly basis to ensure balances are collected within 60 days of invoicing.

  • Responsible for quarterly audits to detect delinquent accounts and assign to outside Collections Agency to pursue payment.

  • Assist Revenue Cycle Manager in addressing patient grievances and escalations received from Clinical and Compliance Personnel.

  • Maintain a calm and positive approach to patient concerns while negotiating settlement of patient balances

  • Process patient payments and refunds.

  • Approve suitable payment plans for clients in accordance with payment plan policy.

  • Answer patients’ questions concerning unsettled medical bills, reimbursements, and billing discrepancies.

  • Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.

  • Liaise with other ALP teams as well as leaders within our organization to resolve patient related challenges and update account status accordingly.

Patient Account Skills

  • Recognize errors and trends and bring about solutions

  • Strong knowledge of self-pay accounts in a fast-paced medical setting

  • Actively communicates status of assigned work and difficult accounts with the Revenue Cycle Manager of Patient Accounts

  • Accountability for documenting/updating accounts and works closely with Collections Department to ensure patient balances are correct according to client plan benefits/EOB.

    Requirements

Patient Accounting

Medical Billing

Medical Collections

Medical Terminology

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.3195. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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