Robert Half Patient Accounts Manager in Pasadena, California
A Patient Accounts Manager is needed for a Behavioral Health company based in Pasadena. This role can be 100% remote. Please see duties below.
Patient Accounts Manager will be fully responsible for managing patient accounts team and driving team to meet company goals
Ensure Monthly Metrics/KPI’s, and Productivity standards are met.
Develop reporting metrics to evaluate staff performance.
Responsible for assigning, directing and reviewing work of Patient Account Specialists
Drive timely follow up of accounts to minimize bad debt
Monitor all Patient Inquiries received via phone or email to ensure inquiries are being responded to timely in accordance with department guidelines and expectations.
Review patient account reports on a Monthly basis to ensure balances are collected within 60 days of invoicing.
Responsible for quarterly audits to detect delinquent accounts and assign to outside Collections Agency to pursue payment.
Assist Revenue Cycle Manager in addressing patient grievances and escalations received from Clinical and Compliance Personnel.
Maintain a calm and positive approach to patient concerns while negotiating settlement of patient balances
Process patient payments and refunds.
Approve suitable payment plans for clients in accordance with payment plan policy.
Answer patients’ questions concerning unsettled medical bills, reimbursements, and billing discrepancies.
Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.
Liaise with other ALP teams as well as leaders within our organization to resolve patient related challenges and update account status accordingly.
Patient Account Skills
Recognize errors and trends and bring about solutions
Strong knowledge of self-pay accounts in a fast-paced medical setting
Actively communicates status of assigned work and difficult accounts with the Revenue Cycle Manager of Patient Accounts
Accountability for documenting/updating accounts and works closely with Collections Department to ensure patient balances are correct according to client plan benefits/EOB.
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