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Robert Half Patient Accounts Manager in Pasadena, California


A Patient Accounts Manager is needed for a Behavioral Health company based in Pasadena. This role can be 100% remote. Please see duties below.


  • Patient Accounts Manager will be fully responsible for managing patient accounts team and driving team to meet company goals

  • Ensure Monthly Metrics/KPI’s, and Productivity standards are met.

  • Develop reporting metrics to evaluate staff performance.

  • Responsible for assigning, directing and reviewing work of Patient Account Specialists

  • Drive timely follow up of accounts to minimize bad debt

  • Monitor all Patient Inquiries received via phone or email to ensure inquiries are being responded to timely in accordance with department guidelines and expectations.

  • Review patient account reports on a Monthly basis to ensure balances are collected within 60 days of invoicing.

  • Responsible for quarterly audits to detect delinquent accounts and assign to outside Collections Agency to pursue payment.

  • Assist Revenue Cycle Manager in addressing patient grievances and escalations received from Clinical and Compliance Personnel.

  • Maintain a calm and positive approach to patient concerns while negotiating settlement of patient balances

  • Process patient payments and refunds.

  • Approve suitable payment plans for clients in accordance with payment plan policy.

  • Answer patients’ questions concerning unsettled medical bills, reimbursements, and billing discrepancies.

  • Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.

  • Liaise with other ALP teams as well as leaders within our organization to resolve patient related challenges and update account status accordingly.

Patient Account Skills

  • Recognize errors and trends and bring about solutions

  • Strong knowledge of self-pay accounts in a fast-paced medical setting

  • Actively communicates status of assigned work and difficult accounts with the Revenue Cycle Manager of Patient Accounts

  • Accountability for documenting/updating accounts and works closely with Collections Department to ensure patient balances are correct according to client plan benefits/EOB.


Patient Accounting

Medical Billing

Medical Collections

Medical Terminology

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