Robert Half Customer Service Representative in Petaluma, California
Provide phone, email, and chat support for customer facing web and client-server applications. Adhere to established quality standards.
Interface with development, quality assurance, business units, and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues.
Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets.
Advanced troubleshooting projects will be available for qualified candidates.
Document and resolve cases in SalesForce ticketing system
Follow up with customers to provide resolution to situation
Escalate cases as necessary for further assistance from Development
High school graduate or equivalent
One year Customer Support experience required, preferably in a call center environment
Excellent troubleshooting, problem solving, and communication skills are required.
Ability to deal tactfully and effectively with customers and provide consistently great customer service.
Ability to work independently and demonstrate sound judgment within established policies and guidelines is required.
Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred.
Previous experience supporting mobile platforms such as iOS and Chrome OS preferred.
Strong PC and key entry experience
Attention to detail
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.