Robert Half Corporation Jobs

Job Information

Robert Half Customer Service Representative in Petaluma, California

Description

Primary Responsibilities:

  • Handle inbound and outbound calls with an emphasis on excellent customer service in a call center environment.

  • Take responsibility for addressing member issues, questions, concerns, and see them through to resolution.

  • Respond to members and providers in a polite and courteous manner, with patience, empathy, care, compassion, and sincerity in voice tone and pace.

  • Assist members with medical and pharmacy benefits, medical plan overview, behavioral health inquiries, claims, provider search and prior authorization.

  • Provide member education on HSA, FSA, HRA, and other financial accounts.

  • Serve as a Health Care Advisor, going above and beyond for consumers, creating a memorable consumer experience, and providing expert, proactive service to members by:

  • Finding creative ways to do more than what the member expects

  • Delighting each member by meeting their unexpressed needs

  • Leaving each person feeling confident and cared for

    Requirements

  • High School Diploma / GED (or higher)

  • 1+ years of experience within the Healthcare Field, Advocacy Service, Customer Service, and/or Call Center Services, Sales, Hospitality.

  • 1+ years of experience with insurance, benefits, and claims

  • Proficiency with Microsoft Office - Microsoft Word (creating, editing, saving, formatting), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (create, edit, and format presentations) and Microsoft Outlook (compose and respond to email)

  • Ability to work any of our 8 hour shift schedules during our normal business hours of (Monday – Friday 8:00am – 11pm EST. It may be necessary, given the business need, to work occasional overtime including Saturdays

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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