Job Information
Robert Half Desktop Support Analyst in Philadelphia, Pennsylvania
Description
This is a job where you will need to excel at explaining intricate technical information to the non-technical user. A driven individual who is most productive in an active and positive environment is the ideal candidate for this position. Robert Half has a Desktop Support Technician role that may be the position for you, if you're a match for this description. Motivated candidates with effective problem-solving abilities will be the best fit for this position. Located in the Philadelphia, Pennsylvania, area, this Desktop Support Analyst role is long-term contract / temporary to hire in nature.
Major responsibilities:
Solve computer problems, and implement appropriate action/solutions
Match hardware repairs with the appropriate vendors
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Supply computer desktop support in accordance with established policies and procedures
Be in contact regularly and effectively with ticket submitters
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Participates in evaluation and testing of data, voice or video networking technologies to establish their potential use
Supports client expectations and balances the needs of organization and client to ensure satisfaction for all relevant parties
Requirements
Network Switches experience desired
Knowledge of LAN Vs. WAN
2+ years of desktop support or other related experience
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Excellent Customer Service and Communication skills required
Able to translate complex information into simple explanations
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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