Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description If supporting local and field users is among your skills, consider Robert Half's opening for a Help Desk Analyst. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.
Your responsibilities in this role
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - IT support ticketing system experience desired
Critical thinking, problem solving, ability to work independently
Basic networking concepts
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Solid understanding of customer service
Knowledge of Microsoft Windows
Working knowledge of user administration and bug fixing in a client server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.