Robert Half International Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.
What you get to do every day
Independently investigate and implement solutions to technical issues
Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Good understanding of IT support ticketing systems
Understanding of basic networking concepts
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Comprehensive knowledge of Microsoft Office 365
Active Directory experience
Knowledge of Microsoft Windows 10
Working knowledge of user administration and bug fixing in a client server environment
Strong problem solving and analytical skills
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.