Robert Half Corporation Jobs

Job Information

Robert Half International Help Desk Analyst I in PHILADELPHIA, Pennsylvania

Description

Robert Half Technology is looking for a Help Desk Analyst to support local and field users in a rapidly expanding company in the Retail industry. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.

How you will make an impact:

  • Independently investigate and implement solutions to technical issues

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Solve technical help tickets submitted via phone, email, and walk-ups

    Requirements - Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Hardware & software installation experience required

  • Comprehensive knowledge of POS (point of sale)

  • Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

  • Understanding of basic networking concepts

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Good understanding of IT support ticketing systems

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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