Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description There is an opening for a Help Desk Analyst through Robert Half. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.
What you get to do every day
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Resolve technical help tickets submitted via phone, email, and walk-ups Requirements - Working knowledge of user administration and bug fixing in a client server environment
Background in installing and configuring operating systems, networked and local printers, and business applications
Microsoft Windows experience
Comprehensive knowledge of customer service
Experience with IT support ticketing systems
Ability to simplify complex problems and build solutions
Comprehension of basic networking concepts
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.