Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.
Diagnose recurring technical issues and implement solutions to address the root of the problems
Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues Requirements - User administration and bug fixing in a client-server environment
Comprehension of basic networking concepts
Customer service experience
Command of Microsoft Windows
Ability to recognize, evaluate, and resolve problems effectively
Good understanding of IT support ticketing systems
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.