Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Higher Education field. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term contract / temporary role.
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Solve technical help tickets submitted via phone, email, and walk-ups Requirements - Demonstrated knowledge of user administration and bug fixing in a client server environment
Solid understanding of Micro Strategy
Good understanding of IT support ticketing systems
Understanding of basic networking concepts
Strong problem solving and analytical skills
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.