Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description If you want to work at a growing company, apply for Robert Half's Help Desk Analyst job, where you will support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity. For consideration, please contact Abigail Fox (267) 996-3437
What you get to do every day
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Pinpoint recurring technical issues and present solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally Requirements - Background in installing and configuring operating systems, networked and local printers, and business applications
Critical thinking, problem solving, ability to work independently
Active Directory experience preferred
Comprehensive knowledge of Microsoft Windows 7 in an Active Directory environment
IT support ticketing system experience desired
Familiarity with basic networking concepts
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.