Robert Half International Help Desk Analyst I in Philadelphia, Pennsylvania
We need someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is based in the Philadelphia, PA area and is a long-term temporary opportunity.
What you get to do every single day
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Identify recurring technical issues and propose solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Requirements - Background in user administration and bug fixing in a client server environment
Familiarity with basic networking concepts
Deep understanding of End-User Support
Solid understanding of customer service
Tier 1 Support experience
IT support ticketing system experience highly valued
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.