Robert Half Help Desk Analyst I in PHILADELPHIA, Pennsylvania
Description If you want to work at a growing company, apply for Robert Half's Help Desk Analyst job, where you will support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Identify recurring technical issues and propose solutions to address the root of the problems Requirements - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Prior experience with IT support ticketing systems
Expertise in Microsoft Windows
Comprehensive knowledge of customer service
Experience installing and configuring operating systems, networked and local printers, and business applications
Comprehension of basic networking concepts
User administration and bug fixing in a client-server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.