Robert Half International Help Desk Analyst I in PHILADELPHIA, Pennsylvania
There is a job opening with Robert Half Technology for a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Retail industry. You'll love this job if you are a creative with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.
Your responsibilities in this role:
Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
Pinpoint recurring technical issues and present solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Requirements - Comprehension of basic networking concepts
Strong familiarity with Service Desk Enviornment
Command of Service Desk
Service Desk Tickets experience preferred
Comprehensive knowledge of Remedy
Experience in user administration and bug fixing in a client server environment
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Excellent problem-solving skills
Prior experience with IT support ticketing systems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.