Job Information
Robert Half Help Desk Analyst II in Philadelphia, Pennsylvania
Description
We are offering a long-term contract employment opportunity for a Help Desk Analyst II in the customer services industry, located in Philadelphia, Pennsylvania. This role involves providing technical customer support, managing and troubleshooting hardware and software issues, as well as maintaining smooth operations of various systems.
Monday-Thursday, 9am-4pm - 100% ONSITE in Philadelphia.
25-30 hours/week
Responsibilities:
• Handle and resolve helpdesk inquiries through internal ticket system, phone, and email.
• Troubleshoot and resolve Tier 1 hardware and software issues.
• Manage and maintain Office 365 email access.
• Manage VPN and file permissions and access.
• Ensure smooth operations of LAN/WAN.
• Image and deploy Windows operating systems.
• Remotely reimage laptops.
Requirements • Demonstrated experience in a customer service role
• Proficiency in MS Windows 10
• Knowledge and experience with Active Directory
• Proficiency in using Microsoft Office 365
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to handle multiple tasks and prioritize effectively
• Familiarity with ITIL processes would be advantageous
• Experience in a helpdesk or technical support role is preferred
• Must be able to work in a team-oriented environment
• Ability to work on a flexible schedule, including nights and weekends as needed
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but not required. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .