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Robert Half Help Desk Analyst in Philadelphia, Pennsylvania


You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.

100% ONSITE - Must live within Greater Philadelphia Region!

How you will make an impact:

  • Identify recurring technical issues and propose solutions to address the root of the problems

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Independently investigate and implement solutions to technical issues

  • Solve technical help tickets submitted via phone, email, and walk-ups

100%ONSITE - Must live within Greater Philadelphia Region!


100% ONSITE - Must live within Greater Philadelphia Region!

  • Excellent over the phone customer service skills

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Microsoft experience desired

  • Proficiency in Active Directory

  • Microsoft Access experience required

  • Basic hardware and software troubleshooting

  • Foundational knowledge in configuration management

  • Understanding of basic networking concepts

  • Experience with IT support ticketing systems

  • User administration and bug fixing in a client-server environment

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

    100% ONSITE - Must live within Greater Philadelphia Region!

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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