Job Information
Robert Half Help Desk Analyst in Philadelphia, Pennsylvania
Description
You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Philadelphia, Pennsylvania area and is a long-term contract / temporary opportunity.
100% ONSITE - Must live within Greater Philadelphia Region!
How you will make an impact:
Identify recurring technical issues and propose solutions to address the root of the problems
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Solve technical help tickets submitted via phone, email, and walk-ups
100%ONSITE - Must live within Greater Philadelphia Region!
Requirements
100% ONSITE - Must live within Greater Philadelphia Region!
Excellent over the phone customer service skills
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Microsoft experience desired
Proficiency in Active Directory
Microsoft Access experience required
Basic hardware and software troubleshooting
Foundational knowledge in configuration management
Understanding of basic networking concepts
Experience with IT support ticketing systems
User administration and bug fixing in a client-server environment
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
100% ONSITE - Must live within Greater Philadelphia Region!
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .