Job Information
Robert Half Patient Service Representative in Philadelphia, Pennsylvania
Description
We are offering a contract to hire employment opportunity for a Patient Service Representative in the healthcare industry, specifically within a renowned rehabilitation network. The role will be based in Philadelphia, Pennsylvania. The selected Patient Service Representative candidate will be expected to perform a variety of tasks that ensure smooth patient service operations, ranging from greeting visitors and scheduling appointments to managing difficult customers and assisting in patient care.
Responsibilities:
• Greet and direct visitors, determining the purpose of their visit and guiding them to the appropriate staff.
• Manage patient documentation, instructing patients to fill out necessary intake and insurance forms.
• Schedule, cancel, and confirm patient appointments in a timely and accurate manner.
• Compile, record, and archive medical charts, reports, and correspondence while maintaining confidentiality.
• Operate telecommunication systems to direct calls, emails, and documents to the right staff.
• Carry out various clerical and administrative tasks like ordering, receiving, and maintaining an inventory of supplies.
• Transmit correspondence and medical records through mail, e-mail, or fax.
• Verify insurance details, obtain authorizations and certifications, and explain patient responsibility forms.
• Perform financial functions such as copay collection, reconciliation, and deposits with accuracy to ensure optimal payment for services.
• Assist the billing department with insurance denials by monitoring and working on worklists in the electronic medical records system.
• Utilize basic computer skills for efficient record-keeping and communication.
Requirements
• Possess basic computer skills including proficiency in Microsoft Office Suite
• Ability to communicate effectively with patients, both in person and over the phone
• Prior experience in a healthcare or NHS setting is preferred
• Ability to handle sensitive and confidential information in accordance with healthcare regulations
• Excellent organizational skills and attention to detail
• Ability to multitask and manage time effectively
• Willingness to work in a team-oriented environment
• Understanding of medical terminology is an advantage
• Experience with electronic medical records (EMR) systems is a plus
• Excellent problem-solving skills and ability to work under pressure
• Demonstrated commitment to providing high-quality customer service.
Interested candidates, please contact Hayley Master at 215.568.4580 and reference Job #03720-0012970686
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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