Job Information
Robert Half Help Desk Analyst in Phoenix, Arizona
Description We are offering a long-term contract employment opportunity for a Help Desk Analyst in Phoenix, Arizona. Working within the Chemicals Manufacturing industry, this role focuses on providing first-line support for our internal customers and enhancing the performance of our ICT system.
Responsibilities:
• Ensure the seamless installation of software to provide user-friendly ICT support.
• Provide first-line support to resolve incidents and requests swiftly, enhancing user experience and system reliability.
• Perform continuous analysis of system performance, proposing improvements and issuing recommendations.
• Develop and maintain technical documents according to knowledge management standards, facilitating knowledge sharing.
• Create user guidelines for specific desktop products, software programs, or systems to empower end users and prevent recurrent issues.
• Conduct administrative and maintenance tasks, including preventative maintenance on client systems, hardware repair, and inventory maintenance.
• Keep up-to-date ticketing records using the 'Ticketing System' and 'Service Desk Tickets' skills.
• Stay updated about evolutions within the field to offer a service continuously based on updated knowledge and contribute to the long-term continuity of the ICT department.
• Train internal customers in technical solutions for business processes, enhancing their technical proficiency.
• Participate in an on-call rotation with other team members to provide emergency service when possible. Requirements • Proficiency in operating a ticketing system
• Experience in handling service desk tickets
• Knowledge of the chemicals manufacturing industry
• Ability to troubleshoot and resolve technical issues
• Excellent communication skills, both written and verbal
• Ability to work collaboratively within a team
• Strong problem-solving skills
• Demonstrated ability to prioritize tasks
• Familiarity with IT standard operating procedures
• Experience with customer service practices
• Ability to work under pressure and manage stressful situations
• Strong attention to detail
• Ability to work flexible hours, as needed
• Demonstrated ability to learn new technologies quickly
• Knowledge of relevant software and hardware systems
• Strong customer-service orientation. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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