Robert Half International Help Desk Analyst in Phoenix, Arizona
Robert Half Technology is seeking Help Desk Analysts with exceptional customer service skills to provide technical support to users. In this role, you will be required to absorb and retain information quickly, as well as relay technical concepts to non-technical personnel.
Key responsibilities for this role include the following:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Walk customers through the problem-solving process
Follow up with customers to ensure the issue has been resolved
Supports operation of help desk and serves as the focal point for customer concerns
Identifies, researches, and resolves technical problems for end-users on a variety of issues
Responds to telephone calls, email and personnel requests for technical support from local and remote customers
Run reports to determine troubleshooting opportunities
Some of the requirements for this position include:
3+ years of experience providing Tier 1 or above help desk support in IT operations
Proven analytical and problem-solving abilities
Excellent communication skills
Experience assisting customers on the phone and live chat, email, social media, and web form submissions
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to prioritize customer service
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.