Robert Half Switchboard Operator in PHOENIX, Arizona
As our Call Center Representative (CSR), you will help us build our new Contact Center to support our patients, hospitals, employees, and physicians. The Contact Center is our communication hub linking our internal and external callers. In addition, we'll provide you with training on our systems & processes.
Every day you will have a direct impact on the patient experience. You will handle each call with care, escalate when needed (monitor & respond to life safety events), and you will be prepared to handle 300+ calls during your shift (average call is 23 seconds). You'll quickly determine how to route each call, treat them with kindness and maintain a high level of confidentiality.
To thrive in this role, you have a passion for helping others, listening and assessing each caller's needs, and being able to handle difficult situations. In addition, your knowledge and experience in customer service make you a top candidate for this role.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more.
CommonSpirit operates 137 hospitals in addition to more than 1,000 care sites across 21 states making our services accessible to nearly 1 in 4 U.S. residents. We believe our health shouldn’t depend on our zip code, economic status, or the color of our skin. CommonSpirit is acting to address systemic inequities experienced by Black, indigenous, people of color, LGBTQ+, and other underserved communities.
If you are committed to social justice and health equity–and prepared to deliver care in new, innovative ways, you belong with us.
• Answer all inbound calls
• Maintains proficiency in the use of telecommunications hardware and software and PBX platform as well as multiple IT applications.
• Initiates response to “codes” and emergency alarms
• Makes emergency announcements
• Proper use of communication tools/materials for effective communication and understanding how the culture(s) of patient populations can affect communication, collaboration, and the provision of care, treatment, and services.
1-year related experience (customer service environment)
previous Healthcare experience
Requirements Multi-line Switchboard, Switchboard Operations
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.