Robert Half Clinical Service Representative II in Piscataway, New Jersey
You might be the Customer Service Representative Robert Half is looking for, if you love building solid customer relationships in the growing Education - University industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. If you're looking for a Customer Service Representative position, this may be for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.
Provide accurate, friendly customer service in a timely fashion
Manage incoming telephone calls
Retrieve and oversee the sending of written business communications
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Requirements - Customer service and office administrative skills
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Excellent written, verbal and social communication skills
Critical thinking, problem solving, ability to work independently
Experience with Microsoft Office required
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Comfort and confidence when interacting with internal and external partners and clients/customers
Proficient with computers and technology platforms
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Call Center Customer Service experience required
Comprehensive knowledge of call centers
A consistently positive approach to your work that is rooted in a businesslike professionalism
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.