Robert Half Desktop Support Analyst in PITTSBURGH, Pennsylvania
Description Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half's Desktop Support Technician role. This position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long-term contract / temporary in nature and is based in the Pittsburgh, Pennsylvania, area.
Your responsibilities in this role
Supply computer desktop support in accordance with established policies and procedures
Resolve computer problems, and give guidance on appropriate action/solutions
Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
Meet regularly and effectively with ticket submitters
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Coordinate hardware repairs with the appropriate vendors
Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Requirements - 3+ years of desktop support or other related experience
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Microsoft Windows experience desired
Experience with End User Training
Foundational knowledge in VMware
Deep understanding of VMware
Expertise in Linux
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.