Job Information
Robert Half Help Desk Analyst III in Pittsburgh, Pennsylvania
Description
Responsibilities:
• Provide multi-tier help desk support and technical assistance to end users
• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues
• Communicate effectively with customers, addressing their needs and inquiries
• Deliver excellent customer service, ensuring customer satisfaction and retention
• Maintain familiarity with Windows Server, Active Directory, and Office 365 to effectively support users
• Demonstrate proficiency in network troubleshooting and configuration to maintain network stability
• Utilize knowledge in Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft to enhance service delivery
• Provide Deskside Support and handle Desktop Hardware effectively
• Implement Configuration Management to ensure system stability
• Utilize knowledge in Active Directory and Computer Hardware to enhance user experience.
Requirements
• Possess at least 3 years of experience working as a Help Desk Analyst
• Adept at managing and maintaining databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes
• Proficient in Microsoft suite of products
• Knowledge of Active Directory
• Experience with Computer Hardware
• Capable of performing Configuration Management tasks
• Experience with Deskside Support
• Familiarity with Desktop Hardware
• Excellent problem-solving and communication skills
• Ability to work well in a team and independently
• Ability to handle multiple tasks and prioritize effectively
• Strong customer service skills and client focus
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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