Robert Half International Technical Support Rep in Pittsfield, Massachusetts
Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Financial Services field. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Pittsfield, Massachusetts area and is a long-term temporary-to-full-time opportunity.
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Understanding of basic networking concepts
Background in user administration and bug fixing in a client server environment
2+ years of prior experience
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience desired
Ability to simplify complex problems and build solutions
Provide Technical Support experience desired
Provide Technical Support experience
Strong familiarity with MS Windows 10
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: Pittsfield, MA
Date Posted: February 9, 2021
Employment Type: Temp to Hire
Job Reference: 02960-0011696103
Staffing Area: Technology u0026 IT