Job Information
Robert Half Collections Clerk in Pleasanton, California
Description
We are offering a contract employment opportunity for a Collections Clerk in the service industry in Pleasanton, California. As a Collections Clerk, your primary role will be managing various collection duties for loan accounts in early delinquency stages. You will be communicating with credit union members to resolve frequent and negative accounts promptly and minimize loss.
Responsibilities:
• Manage customer interactions regarding account conversations, making sure to keep detailed records of these discussions in the collection systems.
• Take the necessary actions to collect payments from members concerning delinquent accounts and ensure such accounts are updated.
• Conduct light skip tracing on delinquent loans and assist in the research of disputed payment records.
• Identify the root causes of financial hardships to recommend appropriate solutions, including repayment plans and extension workouts.
• Notify the Repossession Collector of delinquent auto loans deemed uncollectable.
• Report any special problem accounts to the manager to ensure the right actions are taken, such as completing loan modifications and payment extensions.
• Cross-train and provide backup to other positions in the department.
• Maintain a record of account conversations, promises, or solutions with the member in the collection systems.
Requirements
• Proven experience in the Service industry
• Demonstrable competence as a Collections Clerk
• Proficiency in Consumer Collections
• Ability to handle both inbound and outbound calls
• Excellent customer service skills
• Experience in Accounts Receivable (AR)
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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