Robert Half Corporation Jobs

Description

LOCATED FULLY ON SITE- AWESOME OPPORTUNITY!! IMMEDIATE HIRES NEEDED!!! We are in search of MULTIPLE Customer Service Representatives to join our team in the insurance industry based in Monmouth County, New Jersey. As a Customer Service Representative, you will be tasked with assisting customers in their benefits enrollment process, confirming customer identity, and maintaining accurate customer records. This role offers a short term contract employment opportunity with the potential to extended!

Responsibilities:

• Assist customers in completing their benefits enrollment through phone calls and web-based enrollment portals.

• Verify and confirm the identity of each member at the beginning of each call.

• Maintain accurate customer records and monitor customer accounts.

• Review and confirm customers' election choices at the end of each enrollment.

• Send confirmation statements of their enrollment to customers via email.

• Utilize a computer-based phone system for customer interactions.

• Use MS Excel, MS Word, and MS Outlook for data entry and record maintenance.

• Collaborate with enrollment managers to ensure a smooth process for every step of the enrollment process.

• Utilize data entry skills, both alphanumeric and numeric, for maintaining customer records and processing credit applications.

Requirements • Proficiency in MS Outlook, MS Excel, and MS Word is required.

• Demonstrable experience with Data Entry, both Alphanumeric and Numeric, is essential.

• Excellent communication and interpersonal skills.

• Ability to handle and resolve customer queries and complaints efficiently and professionally.

• Experience in the Health Insurance industry is preferred.

• Strong organizational skills with the ability to multitask.

• High attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Flexibility to work various shifts, including weekends and holidays if required.

• High school diploma or equivalent education level.

• A positive attitude and problem-solving abilities.

• Ability to handle sensitive information confidentially.

• Previous customer service experience is advantageous but not mandatory.

• Proven ability to work under pressure and manage stress.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .