Job Information
Robert Half Customer Service Representative in Portland, Oregon
Description
Robert Half is in search of a dedicated Customer Service Representative based in Portland, Oregon. The role primarily involves managing client relations, data management, and generating reports in a customer service environment. This position offers a short-term contract employment opportunity and will be a crucial part of the client facing team, playing a significant part in ensuring customer satisfaction and data accuracy.
Responsibilities:
Monitoring testing and validation statuses on vital software systems.
Generating and issuing reports, using proprietary software tools to check information against client submissions and standards
Coordinating with the other departments on client invoicing
Providing exceptional customer service, responding to client inquiries, and maintaining utmost confidentiality
Keeping and maintaining client files and records of communications
Identifying and reporting formatting and data tracking issues to supervisors
Willingness to support other customer service roles as needed
Requirements
• Must have a minimum of 1 year of experience in a Customer Service Representative role or similar
• Proficient in answering inbound calls with a focus on resolving customer queries efficiently
• Experience with data entry tasks, ensuring accuracy and attention to detail
• Proficiency in email correspondence, demonstrating excellent written communication skills
• Knowledge of Microsoft Excel and Microsoft Word is essential
• Experience in data management, including organizing, storing, and retrieving data as required
• Ability to work in a team environment and interact with all levels of management
• Excellent problem-solving skills with a proactive approach to finding solutions
• Must have strong organizational skills and ability to multitask
Apply online today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .