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Robert Half Intake Specialist in PORTLAND, Oregon

Description Robert Half is partnering with a busy healthcare organization to staff an Intake Staffing Coordinator. In this call center type role, you'll assign clinicians to new patients and creating initial visits for Home Health patients. High volume of calls and patient interaction This candidate will need to have great phone etiquette and customer service, strong critical thinking and problem solving skills, the ability to multitask, and excellent computer proficiency. This candidate will ideally have EPIC EHR experience is preferred but not required, and general computer proficiency within Microsoft Office. This opportunity is temporary to full-time NE Portland.

In this position, you will: - Be the primary access point for customers and referral sources ordering and buying home medical equipment products and supplies - Ensure successful delivery and billing of medical equipment, products, and supplies - May learn to perform insurance verification data entry into the Total Information Management System - Provide quality assurance of all data elements to support the regulatory bodies and payer requirements Requirements Requirements: - High school diploma or equivalent -1 year of customer service experience in a high pressure environment - Strong written and verbal communication skills - Active problem-solver who listens for customer cues and resolves problems with grace and integrity - Experience processing complex transactions and performing extensive research to resolve complex customer inquiries - Ability to interact effectively with internal and external partners, staff, and customers - Previous experience working with a EMR system required - Experience with Microsoft Office required - Ability to navigate multiple computer systems and applications

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