Robert Half International Resource/Service Coordinator 1 in PORTLAND, Oregon
Responsible for routine planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience. Education/Experience: Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.Skills and Competencies: LANGUAGE SKILLS - Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS - Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS - Valid Drivers License (occasional field visits).Major Job Duties and Responsibilities: Coordinates service resources. Assigns team members to project. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system. Generates Work Order Documents, dispatches technicians, and notifies customers. Responsible for customer interaction/satisfaction. Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians. Coordinates operations interaction with the Parts Department and Acquisition, as necessary. Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. Logs service start-up and service work requirements in job tracking system. Responsible for generating, interpreting, and printing various assigned reports. Flexibility to work overtime/weekends, as required.
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Location: PORTLAND, OR
Date Posted: September 15, 2020
Employment Type: Temporary
Job Reference: 04850-0011558045
Staffing Area: Office u0026 Administrative