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Robert Half International Technical Engineer in PORTSMOUTH, New Hampshire


IT Technician Tier 1

Robert Half Technology is looking for an IT Technician Tier 1 to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

What you get to do every single day

· Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

· Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally

· Independently investigate and implement solutions to technical issues

· Responsible for handling first level support service requests in a professional and timely manner

· Improve customer service, perception, and satisfaction.

· Escalate service requests that require engineer level support.

· Identify recurring technical issues and propose solutions to address the root of the problems

What you bring to the role

· Experience installing and configuring Windows OS, networked and local printers, and business applications

· Windows administration and bug fixing in an Active Directory environment

· Excellent problem solving skills in Microsoft Office applications

· Basic TCP/IP networking concepts

· Audio/Visual setup and support

· Experience with IT support ticketing systems

Requirements Microsoft Windows, Router Switches, VPN Technologies, Firewall, Active Directory, Active Directory, Basic Troubleshooting, Basic Troubleshooting, Network Printers, Physical Servers

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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