Robert Half Desktop Support Analyst in POUGHKEEPSIE, New York
Description Robert Half is seeking a skilled Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an easy-to-understand and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is a permanent opportunity based in the Poughkeepsie, New York, area.
Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Interface regularly and effectively with ticket submitters
Organize hardware repairs with the appropriate vendors
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Resolve computer problems, and give guidance on appropriate action/solutions
Administer computer desktop support in accordance with established policies and procedures Requirements - Ability to write reports, business correspondence, user instructions, and procedure manuals
Desktop support or related experience
Comptia A+ experience preferred
Solid understanding of Ticketing System
Active Directory experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.