Job Information
Robert Half Customer Service Representative (Bilingual Spanish) in Poway, California
Description
Job Summary:
Robert Half is partnering with a leading manufacturing company to hire a dedicated, bilingual Spanish Customer Service Coordinator & Representative. This role is critical to ensuring smooth communication and exceptional customer experiences. The ideal candidate is organized, adaptable, and committed to supporting clients and coordinating service needs in both English and Spanish.
Key Responsibilities:
Serve as the primary point of contact for Spanish-speaking clients, responding to inquiries, managing orders, and resolving issues.
Provide outstanding customer service to all clients by phone, email, and live chat, accurately and promptly addressing their needs.
Coordinate with internal teams (sales, production, and logistics) to facilitate order fulfillment and ensure timely delivery.
Maintain accurate and up-to-date client records in the CRM system.
Track orders and proactively inform clients of any changes or delays, managing expectations and ensuring client satisfaction.
Resolve customer issues by troubleshooting common challenges and escalating complex cases to the appropriate department.
Contribute to customer feedback reporting and insights, helping identify trends to improve service delivery.
Requirements
Requirements:
Bilingual proficiency in Spanish and English (written and spoken) is required.
Previous experience in customer service or client support, ideally in a manufacturing or similar fast-paced environment.
Strong interpersonal and communication skills, with a customer-oriented mindset.
Ability to manage multiple priorities effectively, demonstrating attention to detail and organizational skills.
Proficient in MS Office Suite (Excel, Word, Outlook) and familiarity with CRM systems.
Problem-solving skills and the ability to work collaboratively with cross-functional teams.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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