Job Information
Robert Half Customer Service Representative in Poway, California
Description
About the Company:
Robert Half is partnering with a leading manufacturing company that is looking to add a Customer Service Representative to their team. This is a fantastic opportunity for a motivated individual who excels in delivering exceptional customer service while working in a fast-paced, team-oriented environment. If you have strong communication skills, enjoy solving problems, and have a knack for building relationships, this role is perfect for you.
Key Responsibilities:
Provide prompt, professional, and courteous assistance to customers via phone, email, and chat.
Address customer inquiries about product availability, pricing, orders, and delivery statuses.
Process customer orders, returns, and exchanges in a timely and accurate manner.
Collaborate with the sales, production, and logistics teams to ensure smooth order fulfillment and resolve any customer concerns.
Update and maintain customer records in the company’s CRM system.
Troubleshoot issues and provide solutions, escalating more complex concerns to the appropriate department as needed.
Track and follow up on customer requests to ensure resolution and satisfaction.
Provide product information and support to customers, assisting them in selecting the right products to meet their needs.
Assist with billing and invoicing inquiries, ensuring accuracy in transactions.
Participate in team meetings and contribute to continuous improvement initiatives for customer service processes.
Requirements
Qualifications:
High school diploma or equivalent required; Associate's degree preferred.
2+ years of experience in a customer service role, preferably in a manufacturing or related industry.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
Excellent problem-solving abilities and attention to detail.
Ability to handle a high volume of customer inquiries with professionalism and efficiency.
Experience in order processing, invoicing, or shipping coordination is a plus.
A team player with a positive attitude and strong work ethic.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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