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Robert Half Product Support Specialist in Pryor, Oklahoma


Robert Half is looking for an ERP support specialist to own the ERP systems. This role you will develop concepts, structure, analyze, troubleshoot, make recommendations and improve process. This is a Direct Hire role in the Tulsa area. Interview next week!

Job Description:

•Develop a detailed understanding of database concepts and underlying structure of existing ERP environment (Enterprise IQ ERP, Oracle database, and Crystal Reports)

•Analyze, troubleshoot, and resolve all levels of ERP system issues (from end user through system administration) in order to maintain daily business activities facilitated through the ERP environment

•Develop a broad knowledge base of all processes facilitated through the ERP environment in order to assist with and resolve process gaps

•Implementation and thorough testing of new releases of ERP systems

•Design, develop and maintain reports used by process stakeholders, department managers and ERP systems users, where appropriate

•Maintain a comprehensive test environment to facilitate the testing of new releases, to further troubleshooting of incidental errors, to aid in report development, and to support various other business requirements


•Identify opportunities to utilize technology in order to optimize business processes, increase operational efficiency, leverage cost savings,and improve resource allocation

•Make suggestions and recommendations for change to ensure continuous improvement

•Build and maintain strong relationships with internal and external parties to ensure a high level of communication and understanding

•Participate in internal and external educational opportunities to ensure continuous learning and professional growth

•Assist management with maintaining ERP security and segregation of duties, including semi-annual user reviews

•Develop and maintain/update documentation of role groups and access rights

•Develop and maintain/update work instructions to document processes and procedures facilitated through the ERP environment

•Create and maintain technical documents in order to identify and resolve issues within the ERP environment

•Create and maintain documentation of reports within the ERP environment•Be a “Data Integrity Advocate”, encouraging users to follow established processes and procedures in order to promote data integrity

Experience and Skills:

•Bachelor’s Degree in a Business-related or IT-related field (Computer Science, Management Information Systems, Accounting)

•Strong integrated manufacturing systems/ERP skills

•Oracle-based database experience

•Crystal Reports experience

•Experience with products in the Microsoft Office suite (primarily Microsoft Excel)

•Ability to work well under pressure and able to meet deadlines

•Ability to prioritize multiple tasks

•Excellent written and oral communication skills


•2+ years related work experience in the field of Information Technology (preferred)

•2+ years related work experience in a technical support capacity (preferred)

•US work authorization (required)

•Applicant must live within the Tulsa metropolitan area

Requirements Enterprise Resource Planning, MS Excel, Crystal Reports, Data Interpretation, Create Reports, Communication

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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