Robert Half Desktop Support in Raleigh, North Carolina
This position involves significant interaction with internal customers. It includes day-to-day operations responsibility for the utilization, maintenance, monitoring of info systems, software/hardware configurations, and installation of equipment. Work is performed with little supervision and requires initiative and judgment.
Install and maintain desktop computers and network servers.
Maintain security of desktop computer systems and network.
Create and maintain a system to monitor user accounts and system use.
Design desktop computer system configuration.
Design and implement services for computer desktop computers.
Design and implement automated desktop computer operating system maintenance and configuration systems.
Troubleshoot and take corrective action on various facility systems, tools and hardware.
Support the new hire process, ensuring all incoming employees are prepared with the tools necessary to perform their functions.
Ability to maintain the confidentiality and integrity of the IT department.
Follows all corporate policies as well as the safety and security procedures.
Communication Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers.
Member Service Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures.
Self-Motivated Well-organized and able to prioritize, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions. Always maintains a positive attitude.
Team Player Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
Flexibility Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures.
- College degree in IT preferred
- Desktop support or comparable experience with 3 to 5 years of relevant work experience
Other Skills and Abilities
Excellent technical knowledge of desktop hardware and software, including Windows 2000, Windows XP, and Microsoft Office applications.
Hands-on hardware troubleshooting experience.
Ability to conduct research into PC issues and products.
Effective interpersonal skills, and relationship building skills.
Able to present ideas in user-friendly language.
Ability to work independently and/or as a team member
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.