Robert Half Corporation Jobs

Description

We are currently seeking a proactive and knowledgeable Managed Service Provider Support Engineer to join our IT support team. As a pivotal role in our company, you will be responsible for addressing an array of externally-based customers' IT issues and executing relevant projects. You will also be engaged in ticket management and exhibit flexibility in dealing with a wide range of tasks across various IT aspects.

Responsibility:

• Provide hands-on technical support to external customers, effectively addressing and resolving IT problems in a prompt manner.

• Complete projects efficiently, ensuring minimal downtime or disruption to clients' operations.

• Manage the ticketing system effectively by troubleshooting and resolving reported issues in line with priority levels.

• Display versatility by serving as a go-to person for diverse IT-related matters and providing solutions accordingly.

• Communicate effectively with customers, understanding their needs and providing excellent customer service.

• Work cooperatively in a team environment as well as independently to achieve specific goals and objectives.

  Requirements

• In-depth understanding of and experience with O365 and Active Directory (AD).

• Excellent problem-solving skills with the ability to manage multiple tasks simultaneously.

• Strong interpersonal skills with a personable demeanor to effectively interact with various customers.

• Good command of verbal and written communication skills, demonstrating the ability to communicate technical information to non-technical customers in a clear and understandable manner.

• Demonstrated experience in working as part of a team and independently within a fast-paced, driven, managed-service-provider environment.

• Customer-service focused approach with a solid understanding of the importance of maintaining client relationships.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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