Robert Half IT Support Specialist in Raleigh, North Carolina
Primary Function of Position:
Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support.
Roles & Responsibilities:
Support all building needs including computers, printers, copiers, meetings, A/V, and security
Configure and maintain Cisco networking hardware such as IOS based Catalyst LAN Switches, Wireless Access Points and management infrastructure
Maintain Cisco video conferencing units and voice infrastructure hardware via troubleshooting methods or software such as Call Manager, Unity, and Prime Collaboration Provisioning
Work closely with IT Operations and collaborate with employee departments on-site to support meetings and maintain the video conferencing infrastructure
Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
Monitor various systems performance and provide capacity analysis/planning
Support core services such as DHCP, DNS, WINS in an Active Directory environment
Install software, troubleshoot issues, and respond to alerts from SCCM
Manage local IT vendor relationships and schedule as required for A/V, Networking, Security, and Printer support
Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels
Conduct regular inventory counts to ensure accuracy and compliance with processes
Skills & Requirements:
A bachelor's degree in computer science, information technology, or similar
3-5 years of experience as an IT support specialist
Exceptional ability to provide technical support and resolve queries
In-depth knowledge of computer hardware, software, and networks
Ability to determine IT needs and train end-users
Experience in documenting processes and monitoring performance metrics
Advanced knowledge of database maintenance and system security
Ability to keep up with technical innovation and trends in IT support
Reliable transportation for travel to Raleigh and Chapel Hill when needed for onsite support
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.