Robert Half International Technical Support Engineer in Raleigh, North Carolina
Robert Half Technology is looking for a Technical Support Engineer to work with a client of ours in the medical device industry. This is a position that will be full time that comes with competitive salary, benefit options, PTO structure and 401K options. If you are interested in applying for this position please email Walter.Sherwood@rht.com directly.
As a technical support/ help desk employee, you will be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a help desk operator, technician or maintenance engineer. You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, you may work in house, supporting the rest of the business with their ongoing IT requirements.
• To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $40,000.00 - $65,000.00 / Yearly
Location: Raleigh, NC
Date Posted: September 15, 2020
Employment Type: Full-time
Job Reference: 03220-9502687804
Staffing Area: Technology u0026 IT