Robert Half International Help Desk Analyst I in REDFORD, Michigan
Description Help Desk Analysts who love to work in an innovative and fast-paced environment will be interested in Robert Half's new job opening. We're looking for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. Located in Redford, Michigan, the Help Desk Analyst opportunity is a long-term contract / temporary role.
What you get to do every day
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Offer IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - User administration and bug fixing in a client-server environment
Good understanding of IT support ticketing systems
Critical thinking, problem solving, ability to work independently
Background in installing and configuring operating systems, networked and local printers, and business applications
Comprehensive knowledge of Mac Computers
Chromebook experience required
Familiarity with basic networking concepts
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.