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Robert Half International Online Community Manager in Redmond, Washington


The Communities team at our worldwide tech client is seeking a customer-obsessed Community Manager who will be focused on developing a small business community and communicating the value of the company's small business products and services to prospective and existing customers. We are looking for someone with experience developing strategy, coordinating content and moderating interactions with small business customers in an online forum. This person should be a subject matter expert in the Small and Medium Business consumer space and have the technical knowledge to understand what Small Business users need to do in order to run a successful business. This person should also be able to break down that technical jargon for customers who are less tech savvy.

Key Responsibilities:

Engage with small business customers around the company's products and services to drive key business objectives around on-boarding, customer engagement and retention.

Partner closely with the Communities team to develop, build, and execute strategies across community channels to effectively engage prospects and customers and drive key business outcomes.

Amplify a fresh stream of content within the community and assess whether new content needs to be created based on the needs and wants of community members. Coordinate with content teams to ideate and create new content.

Through daily moderation, develop and nurture the relationships of small business owners and IT Admins through consistent communication. Assist, educate, and excite every member of the community. Actively “listen" to the community on a daily/weekly basis, analyzing and interpreting results to drive optimization to ensure impact and business results.


. 1. Knowledge and expertise in the Small and Medium Business consumer space

  1. Ability to creatively engage with consumers through social media ensuring maximum reach and impact

  2. Ability to empathize with customers with a curiosity to truly understand their needs. Should be able to interpret customer insights/data and translate it into actionable business results

• Industry experience in both technology and marketing

• Successful Brand Channel Management experience - overseeing content and growing advocate engagement across owned social channels (FB, YouTube, Twitter, etc.

• Excellent written and verbal communication skills for multiple audiences including customers and the press.

The Creative Group (TCG), a Robert Half company, matches creative, digital and marketing professionals with some of the best companies on a freelance, project or direct-hire basis. At TCG, we understand that you have a real passion for your work, and we spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our personalized approach, innovative matching technology and global network with local market expertise help you find the creative, marketing and digital jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Salary: DOE

Location: Redmond, WA

Date Posted: October 15, 2020

Employment Type: Temporary

Job Reference: 04410-0011591999

Staffing Area: Creative u0026 Marketing